Utilities 

Utility Billing is a division of the Finance Department. It manages the City's billing for water, wastewater, recycling, and trash service. 

Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers.

The Utility Billing Office's regular hours of operation are Monday through Friday, from 8 AM - 5 PM.

 Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at City Hall - 940.393.0200.

Special Notices

FOR YOUR CONVENIENCE...

The City of Decatur Utility Billing Department offers auto and online bill pay. 

Automatic Draft: PLEASE CLICK HERE to print a Bank Draft Authorization Form. Return your completed form to the City Hall via email (utilities@decaturtx.org), regular mail (PO Box 1299, Decatur, Tx 76234), or in person.  

Online Bill Pay: Go to: decaturtx.org --> Click "Online Payments" button --> Click "Pay Utilities" button

Enter your account number in the three boxes: See the upper right hand corner of your statement (include all zeros, no dashes)

Enter password/pin. Do not enter your email address ( See the upper right hand corner of your statement just below your account number).

Image showing where to find login info

Click on the Continue button.. Your account information will be displayed on the screen.

TO CHANGE PASSWORD 

  • Hover over cursor on the "Action to Perform" box (top left of the page)
  • From the drop-down options, select "Register for Additional Services"
  • Fill in the form
  • Click on Continue

TO SET UP/CHANGE  AUTO PAYMENT

  • Hover over cursor on the "Action to Perform" box (top left of the page)
  • From the drop-down options, select "Setup or change automatic credit card payments"
    • Set "Automatic credit card payment" option to YES
    • The option to add a $1 contribution is auto-selected. You can change this if you wish.
    • Click the "Continue" button
  • Fill int he Smart Pay form
    • Click the "Update Stored Credit Card" button
  • Confirm information and check the box to accept.
    • Click "Save Payment Info" button

TO MAKE A PAYMENT

  • Hover over cursor on the "Action to Perform" box (top left of the page)
  • From the drop-down options, select "Make A One Time Payment"
  • On the "one Time Payment" page, 
    • The "Payment Amount" will automatically show the total amount due. You can change this if you wish. 
    • The option to add a $1 contribution is auto-selected. You can change this if you wish.
    • Verify all information is correct and click the "Pay with Credit Card" button.
  • Fill in the Smart Pay form and click the "Pay with Credit Card" button
  • Verify payment Details, check the box to accept "Payment Affirmations" --> Click the "Make Payment Now" button

What is authorized to be in recycle bins, and what is not authorized.

Dates to Remember

March 2020

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